Worry-Free Delivery Protection
Add extra protection to your eligible Mobapad order against shipping delay, package loss, theft, and transit damage.
An optional service available on eligible orders. Claims are reviewed and processed directly by Seel under the applicable protection terms.
What's Covered
Worry-Free Delivery covers four types of eligible delivery issues.
Delivery Delay
Compensation when an eligible shipment is not delivered within the applicable timeframe after shipping.
Package Loss
Protection when an eligible package is not delivered and meets Seel's applicable package loss requirements.
Delivered but Not Received
Protection when tracking shows delivery but you did not receive the package.
Transit Damage
Protection when a product is visibly damaged during transportation, preventing normal use.
How It Works
Four simple steps from purchase to claim resolution.
Add at Checkout
Select Worry-Free Delivery when placing your eligible Mobapad order.
Get Confirmation
Receive a confirmation email with your protection details and Seel Resolution Center access.
Submit a Claim
If an issue occurs, visit the Seel Resolution Center and submit your claim with supporting info.
Seel Reviews
Seel independently reviews and determines eligibility and compensation under the applicable terms.
Coverage Details
All claims are subject to Seel's review and the applicable terms issued for the protected order.
Delivery Delay
- Domestic: not delivered within 10 days of shipment
- International: not delivered within 30 days
USD $5.00 or equivalent in transaction currency
Eligibility determined by Seel under applicable terms
Package Loss
- Domestic: not delivered within 30 days
- International: not delivered within 60 days
Reimbursement based on amount paid for affected merchandise
Shipping fees, taxes, and duties handled per Seel terms
Delivered but Not Received
- Tracking shows delivered
- Not manually signed for
- Customer reports not received
Reimbursement based on amount paid for affected merchandise
Seel may request additional evidence before deciding
Transit Damage
- Visible damage: cracking, crushing, bending, breaking
- Damage prevents normal use
Reimbursement based on amount paid for affected merchandise
Subject to Seel's review, evidence requirements, and exclusions
What Is Not Covered
Worry-Free Delivery covers delivery issues only — it does not replace the Mobapad product warranty.
How to File a Claim
All claims are submitted directly through the Seel Resolution Center.
- Visit the Seel Resolution Center at resolve.seel.com
- Enter the email or phone number used for your Mobapad order
- Locate your protected order
- Select the affected product and claim type
- Upload required documents, photos, videos, or tracking info
- Review and submit your claim
- Follow Seel's instructions and monitor your claim status
Documents You May Need
Have these ready before starting your claim to speed up the process.
Who Should You Contact?
Different issues are handled by different teams.
Contact Seel for:
- Delivery delay claims
- Package loss claims
- Delivered-but-not-received claims
- Eligible transit damage claims
- Claim status questions
- Questions about claim decisions
Contact Mobapad for:
- Product defects or technical issues
- Controller drift or button problems
- Incorrect or missing items
- Order changes before shipment
- Product warranty requests
- Questions unrelated to a Seel claim
Frequently Asked Questions
What is Worry-Free Delivery?
Worry-Free Delivery is an optional protection service provided through Seel covering eligible delivery issues: shipping delay, package loss, delivered-but-not-received, and eligible transit damage.
Is it included automatically?
No. It must be selected when placing an eligible order. Only orders that include Worry-Free Delivery are protected.
Can I add it after placing an order?
Worry-Free Delivery should be selected at checkout. Availability after purchase may be limited and is subject to Seel's system and applicable terms.
Does it replace the Mobapad product warranty?
No. It covers delivery-related issues only. Manufacturing defects and other product issues should be handled through Mobapad Customer Support.
Who decides if my claim is approved?
Seel independently reviews each claim and determines eligibility and compensation. Mobapad cannot approve or reject a Seel claim.
How long do I have to file a claim?
Filing windows depend on claim type, shipping status, and destination. Submit as soon as possible after discovering the issue.
Can I get both a Mobapad refund and a Seel payment?
The same loss cannot be compensated twice. Any refund, carrier compensation, or chargeback may affect the amount available through a Seel claim.
Does it cover every country?
Availability varies by country, region, and product. The option will only appear when available for your order.
Need Help with a Protected Delivery?
Visit the Seel Resolution Center to submit or check a claim.
Worry-Free Delivery is an optional service provided and administered by Seel. Coverage availability, eligibility, claim decisions, and compensation are subject to the applicable Seel terms. Mobapad does not independently approve or deny Seel claims.